Which form of communication works best?

This is a topic that needs to be addressed in both the academic world and the corporate world. We our favorite form of communication and tend to use that most of the time. It is important that we are aware of our stakeholder’s communication preference and make sure we honor their communication preference. As I read the message, I tended to put meaning behind the text, I found myself reading between the lines. This is something that Dr. Stolovitch discusses in his video (Laureate Education; n.d.). The PM or ID should be aware of the communication preferences of the stakeholder (Laureate Education; n.d.). When communicating through email it is important to be concise.

Voicemail messages are another form of communication. It seems a bit more personal. Again our history with voicemails will dictate how we react to voicemails. I will say there was a sense of urgency in her voice. I almost felt there was a bit of accusation as to the missing report. It is hard to know how she was feeling truthfully because we could not see her body language.

Finally, face-to-face communication is the most effective communication (Laureate Education; n.d.). While the message was being delivered we could see and hear the message that was being delivered. This leaves little for our imagination to fill in the blanks. Dr. Stolovitch stated that it is fine to have some communication through email and voicemail but it is very important to have face-to-face meetings interspersed throughout (Laureate Education; n.d.). I for one prefer to have these types of meetings so I can have a better understanding of the audience’s reaction to the information being delivered.


Laureate Education, Inc. (Executive Producer). (n.d.). Communicating with stakeholders [Video file]. Retrieved from https://class.waldenu.edu



2 thoughts on “Which form of communication works best?

  1. You did a good job explaining the effectiveness of the different forms of communication Jane. I agree that face-to-face works best; especially for complicated requests and explanations. However, in the business world this is not always possible, as many times we work with people from different parts of the world. I think a good strategy in this case is to use Skype or some other kind of web meeting tool. Although, it may not always be possible due to time differences. Living in a globalized world can make communicating effectively a big challenge for project managers.


  2. I agree that face-to-face communication is important, however, there are many times (especially as a support professional) that email is invaluable. I can’t tell you how many times I ask for customers to put their requests in email form so I can be sure to give them exactly what they ask for instead of me having to act on a conversation we had in the hallway. Even in meetings, I stress to my guys that nothing is official until its documented in the meeting minutes. So while I agree that face-to-face communication is effective, I ‘m not sure I agree that it’s the most effective. Great post!


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